Choose Design Type:
North America & Canada: 10-40 business days
Europe: 5-20 business days
Europe non-EU : 5-25 business days
Rest of the world: 15-40 business days
IMPORTANT DELIVERY INFO: Due to the current global situation, some tracking and deliveries can be subject to delay. Packages will arrive, albeit some of them a little later than estimate, therefore a refund/replacement will be made only following carriers officially considered lost.
What is your return / refund policy?
Providing a good customer service is our goal. It goes without saying that a happy customer is a returning customer so please contact us if there's any problem.
If for any reason you are not completely satisfied with a product, you may return it and we will issue a refund or a replacement.
Send us first an email with your intention and reason why you want to return. Then simply return the product in mint condition, we no traces of use and carefully packaged in the same condition as received.
- The refund will be issue once we receive the returned products.
- The recipient or purchaser will be responsible for all return shipping and insurance fees.
- It is advisable to obtain proof of postage from the postal service used, as pictures of the items before packaged to prove their integrity in case of damage during returning shipment.
- Any taxes or customs fees charged in customs is customer responsabilitie and there will be no refund refering to that matter. By law charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
-*For personalized products shipped worlwide, shipping and handling charges are non-refundable.
If you receive an order with a mistake that kasefazem is responsible or if it was damage in transit.
- Please send us an email with clear pictures of the damage/mistake so that the replacement can be sent asap or receive the refund regarding the faulty product.
Item not received.
- If your package is mark as delivered by carrier but you didn´t receive it, please contact us. We will need to fill a complain to postal inspector in both ends. Please send us a copy of the complain document provided by postal service. A replacement will be send asap.
- If your package is long overdue, please contact your local post offices to try to locate the package as it is always faster when is done on the receiver country. Due to reasons that are beyond our control as for example weather conditions, changes in postal service or customs, there may be sometimes delay on delivery
-*To an FPO address maybe there will be a delay in delivery due to security concerns as it is an international package.
Please Take Note:
Shipping is made to the address provided by you and there will be no refunds, only re-shipping on your expense for items that was returned to us.
- Please be sure your adress is correct
Personalization is made accordeling to what you write.
- We always try to correct any misspeling, but due to the hight amount of orders we have, we use copy/past, so we may not be aware if there is a mistake. That being said, it is your responsability to ensure the correct spelling.
- Check regularly the status of your package on your country post mail website.
- In case that you're not at home at time of delivery a notice will be left by the carrier.
Please understand that is buyer responsibility to contact carrier to redelivery or pick up at the local post offices in time manner.